HMONG COFFEE’S SALES POLICY

I. SHOPPING GUIDE

You can order online on website https://hmongcoffee.com/ through some basic steps as following:

STEP 1: Select the product to buy

– If you know the product you want, type the product’s name in the Search box, you will get the result at once.

– Or click on Products to search.

STEP 2: Add desired product to your shopping cart

Check if the product is in the Shopping Cart

Step 3: Fill in the Information Form and proceed to Payment

Please fill in the necessary information, choose the appropriate payment method and complete the order.

After you have placed an order successfully, our Customer Care team will contact you at the phone number you provide to verify the order and notify you of the time you receive the goods, according to other necessary information.

II. PAYMENT INFORMATION

HMONG COFFEE supports 2 payment methods for all orders nationwide, including:

– Payment on delivery.

– Bank transfer:

Account name
Account number
Bank
Transfer note
PHAN THI MY LINH
6607.0406.8799.999
VIB
Purchase-[Customer’s name]-[Product]-[Phone number]
1902.6270.168.207
Techcombank

 

III. DELIVERY POLICY

1. DELIVERY FEE

Shipping fee for orders in Hanoi and Ho Chi Minh City:

Delivery addressOrders below 200.000 VNDOrders 200.000 – 500.000 VNDOrders over 500.000 VND
In HCM City and suburb of HCM City25.000 VNDFreeFree
Nationwide50.000 VND50.000 VNDFree

2. EXPECTED SHIPPING TIME

After you have placed an order and successfully confirmed, the order will be delivered to you within the following period of time (orders after office hours will be considered the next morning):

Delivery AddressShipping Time
In HCM CityFrom 1-2 working days
Suburb of HCM CityFrom 3 – 5 working days
Other areasFrom 3 – 7 working days

Note:

– Orders on Sunday will start shipping next week, except holidays.

– Orders placed after office hours will start the next morning.

– In case customers living within Ho Chi Minh City need to fast delivery within 1 to 2 hours, the shipping cost will vary depending on the destination.

List of provinces:

 In HCM CitySuburb of HCM City
Ho Chi Minh City
District 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, Binh Thanh, Go Vap, Phu Nhuan, Tan Binh, Tan PhuDistrict 12, Binh Tan, Thu Duc, Can Gio District, Cu Chi, Nha Be, Binh Chanh, Hoc Mon, Can Gio District, Cu Chi, Nha Be, Binh Chanh, Hoc Mon

Other policies and regulations: For orders requiring urgent delivery, please contact hotline 0332.000.999 for further advice.

IV. RETURN POLICY

Once receiving the goods, the buyer please check the goods carefully with the shipper. If detecting problems such as damage, lack of products… the buyer has the right to refuse to accept the goods.

After receiving the goods and paying, the goods cannot be exchanged and returned due to the specific characteristics of the product.

Any questions from customers about products and orders, please contact HMONG COFFEE’s hotline 0332.000.999 for answers.

V. PRIVACY POLICY

In order to ensure safety for HMONG Coffee, and to keep customers’ information confidential, https://hmongcoffee.com/ has a policy of privacy and sharing information for organizations and individuals accessing the website, describes how our website https://hmongcoffee.com/ synthesizes, stores, uses and protects the Customer’s personal information.

When the customer completes an order on the website https://hmongcoffee.com/ , he/she has agreed to share customer information with our company.

1. ABOUT PERSONAL INFORMATION COLLECTION

– Personal information: Full name, email address, gender.

 – We also require customer to provide some additional information that we can use to authenticate the customer’s account or identify and manage risks, for example the Customer’s date of birth and other other.

 – During the payment transaction at the website https://hmongcoffee.com/ , the website only store detailed information of paid orders, information of the customer’s bank account number will not be saved.

2. THE USE OF PERSONAL INFORMATION

All personal Customer information as well as information exchanged between customers and website https://hmongcoffee.com/ are kept confidential by the website system. We use Customer information to:

– Provide a number of benefits, improve the quality of Customer support services.

– Solve problems, disputes arising in relation to the use of the website.

– Prevent activities that violate Vietnamese laws.

– HMONG COFFEE assure that we will not sell, share which leads to the disclosure of customers’ personal information for commercial purposes that violate our commitments in this Privacy policy.

– However, customers should not exchange their payment and delivery information for any other third party to avoid information leakage.

– In addition, customers absolutely must not use any form to interfere in the system or change the data structure. We strictly prohibit the dissemination or encouragement of any activity to interfere, sabotage, or data infiltration of the website system. All violations will be deprived of all rights and will be prosecuted if necessary. All customer information at HMONG COFFEE will be kept confidential, but when we are required by the government or the authorities, we are obliged to provide this information to law enforcement agencies.

– HMONG COFFEE understands that customers’ interests in the protection of personal information are also our responsibility, so in any case of any questions or comments related to HMONG COFFEE’s Privacy policy, please contact us at 0332.000.999.

3. ABOUT PROVISION OF PERSONAL INFORMATION TO THIRD PARTY

HMONG COFFEE does not provide customers’ personal information to third parties except when required by the authorities if these units have special requests, or if the customers have any activities that violate the law.